Shipping policy
Shipping Policy
We offer free worldwide shipping! Please note that we typically require 3 to 7 business days to process and fulfill your order before dispatch. Rest assured, we are doing everything we can to get your order to you as quickly as possible.
Global Sourcing
We partner with manufacturers and artisans from around the world to bring you unique and exciting products at affordable prices. As a result, orders are shipped directly from our overseas suppliers. Due to the nature of international shipping, delays can sometimes occur, and all delivery timeframes provided are estimates only. Specific delivery dates are not guaranteed. However, we make sure all orders can be tracked for your peace of mind.
Estimated Delivery Time
Estimated delivery times depend on several factors, including the destination and the time needed to prepare your items for shipment. To estimate when your order will arrive, simply add the processing time (3–7 business days) to the shipping transit time below.
| Country | Estimated Shipping Time (days) |
|---|---|
| United Kingdom | 7–10 |
| France | 7–10 |
| Canada | 12–25 |
| Norway | 10–25 |
| Italy | 15–30 |
| Belgium | 10–25 |
| United States | 10–20 |
| Spain, Germany, Australia | 10–20 |
| India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates | 10–25 |
| Austria, Singapore, Switzerland | 10–20 |
| Ireland | 10–25 |
| South Africa | 15–25 |
| Mexico | 15–30 |
| Brazil | 20–40 |
| Other countries | 12–25 |
Pre-Ordered or Back-Ordered Items
If your order includes a pre-ordered or back-ordered item, available items will be shipped immediately, and the remaining item(s) will be sent as soon as they become available. If you receive only part of your order, please don’t worry — the rest of your order will arrive shortly after.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey. Please allow 1 to 3 business days for the tracking information to update after dispatch.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct. We do our best to process and ship orders quickly, so there is only a limited window to make changes. If you believe you entered the wrong shipping address, please contact us immediately at contact@theplushiehouse.com.
Lost or Stolen Packages
ThePlushieHouse.com is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address but you have not received it, please contact your shipping carrier directly using the details provided on the tracking page. For any additional assistance, feel free to reach out to our support team at contact@theplushiehouse.com.